Becky Ayala

Senior Executive Director, Fast Lab Tech.                                                                   October 2023 – Current

• For a start-up company, implementation of reconciliation/auditing of various systems/software to ensure charges are captured and proper reimbursement.
• Development/restructure of multiple operation vertices in collaboration with senior board management.
• Act as a liaison and to ensure resolution of issues/concerns related to credentialing matters, medical providers and new or existing external vendors.
• Ensure adequate staff and monitor employee performance by providing regular feedback, performance reviews, and one-on-one meetings.
• Manage, improve process in collections, cash posting, contract analysis, and billing operations.

Client Implementation Director, MBMS, LLC                                                         October 2020 – June 2023

• Working for 3rd party healthcare billing company in a helping hands environment while collaborating with offshore vendors to accomplish/achieve client’s financial monthly, yearly goals.   
• Established excellent rapporteur with clients by providing high level customer service support as the main point of contact for all matters, needs and concerns. 
• Proactively monitored client revenue, industry specifics and metrics KPI by creating dashboard reports using customized algorithms to bridge gaps between technical/non-technical and/or financial concerns/issues. 
• Adaptive to strategic roles through analytical results during outages as the client matures over time.
• Established, implemented operational procedures, systems, and enforced compliance with rules/regulations through auditing results.
• Functioned as a liaison for resolution of provider enrollment, credentialing issues and overall, any matter that directly impacted revenue exposure. 
• Ensure smooth transition of software interface for new agreements for third party contracted services. 
• Identify opportunities for process improvement according to industry trends to ensure compliance. 
• Worked with technical support to resolve operational and/or programming issues.

Revenue Manager, MedData, Inc.                                                                             March 2016 - March 2019 

• Oversaw the implementation of start-up and/or existing clients renewing contracts for Multi-Specialty, Radiology, Emergency Department, Charity/Financial Assistance and Hospital billing.
• Ensured, by managing the policies, process improvements, sites objectives and revenue initiatives new clients. 
• Collaborated with senior executive management personnel, three offshore vendors (from India) and call center that consisted of over 300 employees that were both on/off site and offshore to ensure client’s monthly revenue are met/exceeded.
• As needed, traveled to onsite to ensure a smooth onboarding process. 
• Managed all aspects of billing operations including charge entry, claim management, cash application, followup and patient billing process using different proprietary patient account systems, Centricity, Athena IDX and/or EPIC software’s.
• Analyzed, identify financial analysis/trends, and resolve coding error and claim turnaround rates/percentages.
• Collaborate with departments to minimize and/or resolve ongoing procedural problems affecting client revenue. 
• Handled termed accounts of clients not renewing contracts per terms of contractual obligations and/or clients that have canceled contracts. 

Controller, City of Cleveland                                                                                   January 2009 – March 2016

• Managed Emergency Medical Services [EMS], correctional health care and first response end-to-end operations. 
• Increased productivity by maximizing resource utilization and ultimately amplified revenue by 25% within the first year to nearly $15 million – most revenue collected when compared to historical figures. Decreased account payables by 20% within the first year and allowed payments of merely 18% of total billed amount for subsequent years which saved the city $10 – 15 million per year. 
• Compiled and presented monthly/yearly financial reporting including the reconciliation of general ledger for Finance Director and Mayor of City of Cleveland.
• Analyzed and reported status of budgets, revenue receipts, payables, forecasting and extrapolation; ensured compliance with GAAP for public sectors.
• Developed and executed “compliance/HIPAA training” for staff and created “Financial Hardship” program for underprivileged constituents. The program is still in service. 
• Oversaw the recruitment/onboarding process, evaluated employee performance, productivity management, 360-degree self & peer review, and Johari window employee activities.
• Provided off-site training to all EMS personnel including field paramedics and technical support staff. 
• Main point of contact for any technical issues involving software and/or operational issues that affect revenue.

Other Professional Experience

Healthcare Management Consultant, Freelance Contractor                                      January 2018 - Current

• Consultation projects are commonly done for foreign companies wanting to open a U.S. base healthcare business.
• Furnish subject matter expert advice how to handle self-pay, workers compensation claims, bankruptcy resolvent, collections, balance billing, unclaimed funds and any other relatable end-to-end tasks. 
• Additional areas discussed are document retention, access management, finance, and accounting areas including solutions and overall common nuances.  
• Identified risk, penalties, associated regulations with what is deemed fraudulent billing and discuss the importance of continuously monitoring quantitative data to ensure productively and compliance, revenue exposures are addressed and ultimately ensure preventative measures are adhered. 

Controller, RAK Industrial Services, Inc.                                                                January 2020 – April 2020 

• Working closely with the president establish, monitor, and enforce operational policies / procedures and end-to-end financial process for construction company that only hired labor union employees. 
• Inspection and audit of the company’s financial condition returned current state and potential resolution to president. 
• Established algorithms within systems to automate a recurring process that can update the status of financial condition by financial data reporting.
• Prepares special reports by collecting, analyzing, and summarizing information and trends.
• Modified headquarter rules and warehouse/inventory tasks to be more efficient with time management, reduce the abuse in company time, auditing of financial activity such as credit card transactions and providing proof and the onboarding of union employees. 
• Avoided financial risk to the company, by establishing process for the need to verify status of driver’s licensures due to finding employees driving with a suspended license and regulated mandatory safety classes. 
• Providing coaching, counseling, and discipline tasks related to employee’s performance and as well as appraising job results or good client feedback by way of an incentive.

Degrees from Colorado Technical University

• Doctor of Management of Executive Leadership                                                                                    2014 – 2017
• Executive Masters in Science for Business Administration                                                                  2010 – 2013
• Bachelor of Science in Business Administration                                                                                    2009 – 2010 
• Associates of Science in Business Administration                                                                                2008 – 2009

Medical Administrative, PC Tech School                                                                                   February 2003