Gloridamys Roman

Professional, Bilingual, Good communication, 

Infosys BPM Limited
Senior Process Associate
July 2023- Present
Management of information on medical
and surgical processes.
Analysis of Medicare and Commercial
Health Care Plans.
Management of patient medical
record do IPA law.
Management of CVS Health Medical
Precertification. Experience in the use
of Avaya, Cisco and Citrix systems.

Luma Energy | Isabela, Puerto Rico
July 2022 - Apri l 2023
Associated Customer Service
Investigated and resolved customer
concerns related to order inquiries and
del ivery tracking.
Processed customer exchanges,
refunds and bi l l adjustments to correct
product or service problems.
Determined charges for services
requested, col lected deposits and
payments, or arranged for bi l l ing.
Processed customer transactions
according to establ ished pol icies and
procedures.

August 2008
High School Diploma
Dr. Carlos Gonzalez high School ,
Aguada,PR
August 2009
Associate in computer - Pharmacy
Technician
Interamericana, Aguadi l la,PR
August 2020
Bachelor of Science (B.S.) - Natural
Science
Interamericana, Aguadi l la,PR
July 2020
Certification - Occupational License of
Medicinal Cannabis
InstituteCanna Works, San Juan,PR