Jennifer Soto

Aventurera, luchadora, trabajadora, sincera y empoderada.

Case manager work- Initiate, coordinate, and maintain contact with unaccompanied
child refugees and their family members while the minor is in ORR care, while
Working to safely release the minor from client care and reunify the child with their family.
2023 – 2024 CGI Inc. Passport Associate Support III
Production department support in all areas as necessary. Scanning documents, data entry, image
review, and Quality control.
2022-2023 Immigration Detention Officer MVM. INC (ICE contractor)
Provides security. Gathering information from detainees. Case managing intake files from the
first day to the transfer day. Transport inmates from Federal jail to Federal Immigration Court. Provides security to inmates on the units. Report incidents.
2021 -2022 SPANISH-SPEAKING CUSTOMER SERVICES ASSOCIATE DEPARTMENT OF TREASURE
Experience as a GS-5 Federal Level. Translate English documents into Spanish help by managing telephone cases to resolve tax Issues. Remote work provides support to Taxpayers. Input codes into the system to work with the Taxpayer Account. Customer services. Data entry
2020 – 2021 SPANISH-SPEAKING FRAUD SUPPORT ASSOCIATE, CGI FEDERAL
Experience is equivalent to a GS-9 Federal Level. Managing fraud cases with the passport specialist for Spanish-speaking clients. Translate Spanish documents into English. Make and answer the calls. Perform internet research and investigation to resolve fraud cases. Support managers created documents, scanned documents, and evaluated cases. Customer services. Data input.
2019 BILINGUAL CASE MANAGER SPECIALIST, BI INC.
Experience equivalent as a GS-9 Federal Employment. Intensive Supervision appearance program. Case Specialist with an office visit and house visit. Trauma group Facilitator. Help participants understand the immigration court process. Make and answer the calls. Support managers created

documents, scanned documents, and evaluated cases. Customer Services. Assist the Participant with housing, food, relocation, medical issues, and trauma issues. Reviewing all documents to ensure they are accurate and meet document requirements. Tracking applicant status.
08-10-2018/12-27-2018 TEACHER, LOWCOUNTRY LEADERSHIP CHARTER SCHOOL Impart Spanish class to high school students. Transit security in the afternoon for parents’ students to pick up. Create interactive classes and objectives in plans for daily classes. Grade students evaluated their assessment with case analysis for development.
03-16-2018/08-09-2018 LAW ENFORCEMENT 1, Record Case specialist, SHERIFF AL CANNON DETENTION CENTER
NCIC inmate’s verifications, case inmates record management for release inmates, upgrade inmates’ records, answer phones, customer services.
From 2008-2017 STATE DEPUTY MARSHALL, PUERTO RICO STATE COURT 2008-2011 Bayamon Court Municipal court (nocturnal) 2012-2016 Caguas Court Municipal Court- Arrest Team- Inmate Division- Inmate Escort Division 2017 Humacao Court (Yabucoa) Arrest team- Municipal Court- Active Supervisor (Season)
Provided security for the court. Work with defendants in custody, as well as protecting judges, prosecutors, and witnesses. Conducted domestic fugitive investigations and apprehended the accused as ordered by the judges. transport inmates in custody from jail to the courthouse and receive inmates from Law enforcement agencies. Escort judges the houses of the injured party for ocular views.

TRAINING
• Wellness and Children Protection 2009 -2024
• Outlook 2010 /Advanced Word 2010/Teams 2024
• Self-defense Seminar (Taekido) 2012
• Emergency Evacuation plan and procedures 2012
• Drug Training for Investigators 2011
• Peace Culture: Alternative to Violence 2009
• Renovation and Motivation 2012
• Teamwork 2015
• Use, handling, and maintenance of Shotgun 2016
• Case management (Level 1 and 2) 2024

Policies) Harvard EdX online Education
JUNE 2002 Master’s Degree Curriculum and Education, Turabo
University 4.0 GPA. Who’s And Who College Student 2001
JUNE 2002 Bachelor’s Degree Arts in Education, Turabo University
3.85 GPA. Honor Society
Other CERTIFICATES
• 2019 DHS Protecting Personal Information
• 2018 NCIC Full Function Security and Awareness
• 2018 Defensive Driving Course 4 Charleston County
• Special Response Team SRT I.D. 2147
• Taser X26 Bayamon Police Department
• 2011 O.C. Pepper Spray Bayamon Police Department
• APRIL 24/ 2020 YEAR Leadership and Management Certificate, Shaw Academy
• 2011Search and Rescue Technician, PR Emergency Department