Juan Carlos Reyes

Experienced Sales and Operations professional with a demonstrated history of over 15 years working in the Automotive
Industry. Skilled in
Negotiation, Business Planning, Retail, Fleet Management, and
Automotive Sales. Results oriented - work toward goals setting high standards for self and others. Proven solving
problems and customers service skills in industry environments. Influential and persuasive with strong business acumen
and negotiation skills. Strong technical skills in automotive finance to develop dealer relationships and train dealer staff to
generate contracts. Excellent verbal and written (English/Spanish) communication skills. Excellent skills to analyze data,
track trends and retrieve relevant information.
WORK EXPERIENCE
December 2021-Current
Sales and Operations Manager/

WORK EXPERIENCE
December 2021-Current
Sales and Operations Manager/Freelance
 GLG
 United States
I bring 15 years' of experience in the Automotive industry to help clients
solve some of their toughest business challenges around Sales Operations (Retail/wholesale) and Distribution.
GLG is the world's insight network. It connects decision-makers to the right experts so they can act with the confidence
that comes from true clarity and have what it takes to get ahead. Its network of experts is the world's
largest and most varied source of first-hand expertise.
March 2021-October 2021
Key Account Officer
 Oriental Bank Of Commerce
 San Juan, Puerto Rico
Execute Oriental Auto business development strategies to ensure business goals are met and expand
OBT market share in the auto financing industry.
Develop and maintain strategic business relationship with customer decision maker (dealers) and key
strategic personnel through personal visitation and follow up communication.
Focus on growing and maintaining existing accounts (relationships) and seek out new business.
Responsible for all customer (dealer) communications, conflict resolution and compliance to customer
deliverables.
Provide intelligence on customers and competitors regarding news, products, strategies, etc.
Compile and maintain all information and documentation of assigned dealers according to vendor
management policy and internal procedures.

 MOTORAMBAR
 San Juan, Puerto Rico
I built responsibility for the execution of sales forecasts, managing the sales pipeline using Salesforce
CRM, and monitoring 15 dealership car flow reports for e{ective order processing establishing Nissan into the
2nd position in PR Market Share enabling the company to have tremendous growth in 2010,
and 2020 period, exceeding its goals and expectations.
I Conceptualized and implemented dealership allocation and provided guidance on inventory
management by monitoring wholesale vehicle inventory levels.
I led the negotiation of yearly plans with Nissan PR distribution principals, implemented SWOT analysis for dealerships,
and managed distributor agreements and sales targets.
Responsible for monitoring operational excellence within the Nissan PR network, managing customer
experience processes with sales, and ensuring Nissan Brand Standards are fully implemented by
dealerships.
I oversaw the review and implementation plans with Dealer Principals to ensure higher ROS, encourage
Salesforce lead management and monthly KPI tracking, and monitor underperforming dealership KPIs.
Managed cross-functional teams to optimize sales strategies and operational e{iciencies.
Developed and implemented training programs to enhance sales team performance.
Collaborated with stakeholders to streamline processes and drive revenue growth.
Utilized data analysis to identify trends and make data-driven decisions.
June 2000-November 2010
Key Account Executive
 BBVA
 San Juan, Puerto Rico
• Develop and maintain trust relationships with a portfolio of BBVA clients to ensure they do not turn to competition.
• Understand key customer needs and requirements to ensure the correct products and services are
delivered promptly.
• Expand relationships with existing BBVA customers by continuously proposing solutions that meet
their
objectives.
• Served as the link of communication between key customers and BBVA internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Preparing regular reports progress and forecasts to int
 

BS Business Development 

Universidad Interamericana de PR