It Field Service Support - Añasco, Puerto Rico - Adecco Puerto Rico

Descripción

Focused IT primary Point of Contact that can be dispatched to expedite the support · Assist Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution Act as coordinator for resolving incidents related to any application support in a manufacturing plant.

• Be a SPOC for BUIT, Local support, and external vendors.· Resolve connection issues with weighing scales including replacement of defective MOXA and related network components.· Coordinate with MLL Workstation engineering (WESS) team to resolve OS and workstation build issues including anti-virus/malware-related setup and issues.· Coordinate with application owners to install the client applications and ensure that they launch as expected.· Coordinate with equipment vendors for repair and maintenance

• Minimum 5 years of experience in handling Site IT support, incident management
• Should be familiar with ITIL process (Service/Asset management)
• Fluent in English and Spanish – write, read, and speak
• Must be knowledgeable in network infrastructure.
• Should be knowledgeable of multiple Operating Systems, and DB's.
• Should be able to work independently and be ready to provide support during off-business hours.
• Should possess multi-tasking capabilities with excellent coordination skills.
• Cross Team/Dept Coordination
• Project coordination experience
• Experience in the regulated industry (pharma/medical devices) is a plus.
• Available to work Monday to Friday 8:00am – 5:00pm.