- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Performs normal hotel security functions to include fire prevention and safety checks.
- Investigates thefts, accidents, and other incidents which occur on the property.
- Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity.
- Ensures a safe and tranquil environment for guests and employees.
- Assist guests and colleagues on all security and safety related enquiries.
- Resolves guest and employee complaints regarding safety and security matters.
- Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
- Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
- Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
- Immediately report hotel deficiencies to appropriate departments for immediate repair.
- To perform other work related duties as assigned by Management.
- Regular and punctual attendance.
- Ability to adhere to the property's grooming standards.
- Ability to stand and walk on a continuous basis, and run as warranted.
- Ability to safely operate a motor vehicle during all hours and in all weather conditions.
- Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
- Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
- Ability to lift, carries, and store in overhead areas approximately 50 lbs.
- Ability to lift and move, in an emergency situation, an immobilized adult.
- Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
- Ability to push and/or pull approximately 75 lbs.
- Ability to work in extreme temperature.
- Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
- Ability to communicate clearly and effectively with guests and other employees.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Ability to read and write effectively.
- Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
- Will be required to work mornings, evening, weekends, and holidays.
- Medical, Pharmacy, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Paid Funeral Leave
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Referral Incentive
- Doctor Clinic
- Sick Incentive
- Development Programs
- Milestone (Years of Service) Incentive
- Employee Cafeteria
- Company Paid Life Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
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Security Officer-1 - Carolina, Puerto Rico - Sonesta Hotels
Descripción
Description
DUTIES AND RESPONSIBILITIES :
QUALIFICATIONS AND REQUIREMENTS :
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
