Agent-Casino Surveillance - San Juan, Puerto Rico - Marriott Hotels Resorts

Descripción

POSITION SUMMARY
Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons.

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, and duress alarms to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.

Call for assistance using proper code responses.

Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.

Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.