Associate, Information Technology - San Juan, Puerto Rico - Oriental

Descripción

The Associate, Information Technology supports the desktop (personal computers, thin-clients, telephones, and printers) environment. Is responsible for providing effective front line help desk services and on-site support. This position will be working on site and is based in San Juan, PR.

Main Duties & Responsibilities:

Participates in the deployment, maintenance, repair and general support and upgrade of desktop hardware, software, operating systems and distributed printers.

Assists the bank employees with desktop issues, both via the Help Desk and On-site visits.

Identifies user's hardware & software needs, provides immediate assistance, or refers needs to the proper division.

Repairs user desktop hardware when required.

Defines users, user group, and access privileges to end users for files and other resources.

Re-sets application passwords.

Helps maintain overall network in optimal performance by monitoring and analyzing their components.

Follows standards and procedures to ensure that PC, printing, and related resources are available, that a maximum number of issues are resolved in minimum time, and service requests are completed in an efficient and effective manner.

Maintains desktop resources in accordance with the established standards.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Other duties may be assigned.

Minimum Requirements:

Bachelors' Degree in Computer Science, Information Systems or related field required.

Two (2) years of experience in Desktop Support, IT or similar position required.

Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Network + Certification or A+ Certification is preferred.

Extensive knowledge and experience of computer troubleshooting and resolution, including hardware repairs required.

Able to interpret and apply rules, regulations, policies, and procedures.

Excellent written and verbal communication skills in Spanish & English required.

Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.

Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.