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- Gather, review, and analyze unit results and needs, to generate insights, reports and data visualization metrics.
- Identify, analyze, and interpret trends or patterns in complex data sets
- Conduct research for new threats and identify potential trends and patterns using analyzed data to create and optimize data sets and reports that support the team's fraud prevention efforts.
- Creates weekly and monthly unit's dashboards, managing and consolidating information for use in management decision making.
- Gather, review, and analyze the unit's results and needs, to identify business problems and implement solutions.
- Serves as a liaison among partner units in order to analyze, validate, and communicate data and improvement needs.
- Locate and define new potential process improvement opportunities as a result of data insights.
- Support internal stakeholders in a timely and attentive manner by communicating concerns and future needs.
- Other duties may be assigned.
- Bachelor's degree in business administration, accounting, finance, economics statistics, math, computer science, or any other business-related degree.
- Two (2) years of related experience in data analysis, reporting, metrics, dashboarding required. Financial industry, fraud or security experience preferred.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
- Technical expertise regarding data models, data mining & data visualization techniques required.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions.
- Excellent verbal and written communication skills to conduct interviews, write technical reports, and communicate effectively at all levels of the organization.
- Ability to work independently and use discretion, exercise good judgment & resourcefulness.
- Maintains and promotes a high standard of confidentiality and strong ethical values.
- Excellent verbal and written communications communication skills in English and Spanish.
- Proficient in the use of MS Office as well as advanced Excel proficiency to retrieve data, create spreadsheets, and reports required.
- Knowledge in data visualization tools such as Power BI required.
Analyst, Customer Intelligence - San Juan, Puerto Rico - Oriental
Descripción
Description
MAJOR DUTIES & RESPONSIBILITIES:
MINIMUM REQUIREMENTS