Trabajos

    Exec/VIP Support Officer - Barceloneta, Puerto Rico - Axiom Technologies

    Axiom Technologies
    Axiom Technologies Barceloneta, Puerto Rico

    hace 10 horas

    Default job background
    De jornada completa
    Descripción

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

    VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) is urgently required by our Global IT Services Company for an initial 6 months rolling contract.

    Roles and Responsibilities:

  • Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
  • The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
  • Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
  • Must have extensive VIP & Executives level support experience.
  • Responding to customer questions regarding operation and malfunctions.
  • Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
  • Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
  • BAU, face to face IT hardware & software support experience.
  • Excellent client facing experience.
  • Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support.
  • Responds to customer questions regarding operation and malfunctions.
  • Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

    • IT Skills and Experience

  • Desired Experience:
  • VIP IT support, working on a Tech Bar, within a BAU environment
  • Windows 7 & 10, MS Office 2010/2013/2016/365
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • VIP & Executives level support experience
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
  • Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

    • IT Qualifications

    At least two of the following:

  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

    • Experience in a similar role

  • 3-5 years of relevant experience.

    • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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