Computer Tech-Junior Level - Humacao, Puerto Rico - Hervill Group Corp.

Descripción

• The work schedule will be from Monday to Friday from 10:00 PM to 06:30 AM.
• Serve as an escalation point providing technical assistance to client base
• Respond to user requests for service and determine nature of support needed
• Resolve problems for clients via telephone, email, chat, and web sessions
• Investigate error messages and provide guidance to clients and internal users
• Configure, maintain and answer inquiries regarding computer software and hardware operations
• Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities
• Utilize and write documentation through tools provided in the Knowledge Base and other resources
• Research technical issues and problems using all available resources including other staff, Knowledge Base, documentation, and Internet where appropriate

• The technician must be able to perform rotating shifts.
• Asociate degree and a minimum of 1 year of related experience or equivalent.
• CompTIA A+ certification will help
• ITIL V3 Foundation will help
• Excellent phone handling skills
• Good command of written & oral communication (in the English Language)
• Experience working in a service desk environment
• some help desk Tier will be good
• Competency in MS Office Suite 2010/2013 and Office 365
• Competency in call center tracking tools
• Customer service orientation and/or prior customer service trainingNetwork product Install, Configure, and de-Install.