- Analysis of commercial and business processes to help translate requests into business requirements.
- Gathering and documentation of business requirements.
- Testing of functionalities pre and post development.
- Assist in the implementation of strategic projects of the Bank.
- Gathers business requirements from stakeholders on new features /enhancements for Salesforce and nCino platforms.
- Leads configuration efforts related to Salesforce and nCino LOS platforms.
- Analysis and documentation of processes, development of reports, metrics, and dashboards (, Loan duration, average time to close, compliance with internal and external SLA's, exception reporting).
- Evaluation and update of processes and reports to recommend process improvements and metrics as related to the (nCino and Salesforce) platforms.
- Execute special tasks assigned by supervisor.
- Assists with presentations to Senior Management, Board of Directors and other special projects.
- Anticipates and provides service excellence to both internal and external customers.
- Establishes, sustains, and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services.
- Delivers clear, effective communication and takes responsibility for understanding others.
- Understands how the organization works, including current and future policies, practices, and trends.
- Identifies problems and conducts appropriate analysis involving others, to search for the best solutions.
- Takes initiative and assumes personal accountability for goals, outcomes, and deadlines.
- The employee understands the organization's vision and upholds the organization's values in everyday words and actions. At higher levels the employee takes a long-term view and shares with others the vision and the organization path ahead.
- Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively.
- Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others.
- Creates a view of change as an opportunity and inspires for new ways to experiment with new ideas and approaches.
- Bachelor's degree in business, finance accounting or related fields is required.
- More than (5) five years of experience in a similar position or relevant experience. Banking experience is preferable.
- Must be fluent in English and Spanish.
- Preferable certifications to qualify: Salesforce Certified Administrator, Financial Service Cloud Accredited Professional, nCino Commercial Banking Configuration Certification and nCino Commercial Banking Certification.
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Fuel Systems Maintenance and Repair Technician
hace 4 días
Tetra Tech San Juan, Puerto RicoTetra Tech, Inc. is seeking field personnel with a minimum of 5 years of experience with the mechanical fueling system maintenance and repair related to the sustainment, restoration and modernization of petroleum handling systems. Candidates will be considered to support primaril ...
commercial hub - San Juan, Puerto Rico - First BanCorp
Descripción
COMMERCIAL HUB ADMINISTRATION AND SYSTEM ANALYST
Our Company
At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview
The FB Commercial Hub Administrator and Systems Analyst (nCino and Salesforce) of the Commercial Credit Administration Unit performs a variety of high-level tasks primarily focused on the oversight of functional/business administration of the Salesforce and nCino LOS platforms, driving delivery of new features, enhancements and FB Commercial Hub Administrator and Systems Analyst (nCino and Salesforce) will work with the following critical activities:
1)Assist during the implementation of the nCino and Salesforce platforms with focus on commercial lending, credit administration and credit initiatives by leading in the following activities:
2)Gathers business requirements from stakeholders on new features /enhancements for Salesforce and nCino platforms after implementation.
3)Leads configuration efforts related to Salesforce and nCino LOS platforms.
4)Configure new features for Salesforce and nCino LOS platforms.
5)Design and execution of monitoring reports as well as On-Going Communications (, performance reporting, business reviews, scorecards, dashboards, ad-hoc analysis).
6)Analysis and documentation of processes, development of reports, metrics, and dashboards (, Loan duration, average time to close, compliance with internal and external SLA's, exception reporting).
7)Evaluation and update of processes and reports to recommend process improvements and metrics as related to the (nCino and Salesforce) platforms.
The Credit Administration Unit works in a fast-paced environment, with various strategic projects, Business Units and Executives. Important qualities for the role are organizational skills, quick learners, attention to detail, analytical thinking, teamwork, excel and power point proficiency, and English proficiency.
What You'll Need to Succeed
Competencies
What You'll Need
First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.
