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Senior Process Associate-Healthcare
hace 2 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibili ...
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Process Associate
hace 2 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · Principal Duties and Responsibilities:Your responsibilities may include but are not limited to: · • Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required information to client on a timely manner in or ...
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Process Associate
hace 5 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · Principal Duties and Responsibilities:Your responsibilities may include but are not limited to: · • Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required information to client on a timely manner in or ...
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Senior Process Associate
hace 5 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · Principal Duties and Responsibilities:Your responsibilities may include but are not limited to: · • Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required information to client on a timely manner in or ...
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Senior Process Associate
hace 2 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · Principal Duties and Responsibilities:Your responsibilities may include but are not limited to: · • Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required information to client on a timely manner in or ...
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Medical Claims Processor
hace 6 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · :In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalati ...
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Medical Claims Processor
hace 2 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · :In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalati ...
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Outside Sales Rep
hace 2 días
Elevance Health Victoria, Puerto Rico De jornada completaJob Description · : MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communit ...
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Travel Insurance Customer Service Representative
hace 5 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · :This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibil ...
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Mechanical Drafter
hace 1 día
Raytheon Technologies Aguadilla Pueblo, Puerto Rico De jornada completaDate Posted: · Country: · United States of America Location: · HPR01: Collins Puerto Rico- Aguadilla Road 110 North Km 28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA Position Role Type: · Hybrid Collins Aerospace's Global Engineering & Technology Center in Puert ...
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Travel Insurance Customer Service Representative
hace 2 días
IBPO USA Aguadilla Pueblo, Puerto RicoJob Description · :This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibil ...
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Senior Design Engineer, MSEN
hace 6 días
Raytheon Technologies Aguadilla Pueblo, Puerto Rico De jornada completaJob Summary · : The Pratt & Whitney Engineering organization is focused on delivering customer requirements, advancing market-differentiating technologies, leading continuous improvement, and developing technical leadership. The Mechanical Systems, Externals and Nacelles (MSEN) ...
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Fresenius Medical Care, North America Aguadilla, Puerto Rico Permanent position, De jornada completaPURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMC ...
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Engineer II, Product Definition
hace 3 días
Raytheon Technologies Aguadilla Pueblo, Puerto Rico De jornada completaDate Posted: · Country: · United States of America Location: · HPR01: Collins Puerto Rico- Aguadilla Road 110 North Km 28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA Position Role Type: · Hybrid Collins Aerospace Global Engineering & Technology Center in Puerto ...
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Engineer I, Product Definition
hace 3 días
Raytheon Technologies Aguadilla Pueblo, Puerto Rico De jornada completaDate Posted: · Country: · United States of America Location: · HPR01: Collins Puerto Rico- Aguadilla Road 110 North Km 28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA Position Role Type: · Hybrid Collins Aerospace Global Engineering & Technology Center in Puerto ...
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Senior Project Engineer – ECS Product Line
hace 3 días
Raytheon Technologies Aguadilla Pueblo, Puerto Rico De jornada completaDate Posted: · Country: · United States of America Location: · HPR01: Collins Puerto Rico- Aguadilla Road 110 North Km 28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA Position Role Type: · Hybrid Collins Aerospace Global Engineering & Technology Center in Puerto ...
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Representative, Vendor Inspection
hace 6 días
Frontier Airlines Aguadilla Pueblo, Puerto Rico De jornada completaWhat We Stand For · Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every ...
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Electronics Technician
hace 3 días
Oneida Technical Solutions Aguada, Puerto RicoOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. ...
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Advanced Engineering Design Specialist
hace 20 horas
Honeywell Moca, Puerto Rico OTHERHoneywell changes the way the world works. · For more than 130 years, we've solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in groundbreaking software and technology, and industry-leading automation. This perfecti ...
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Analyst Finance, Critical Care
hace 3 días
Edwards Lifesciences Añasco, Puerto Rico De jornada completaPerform financial analysis to support business planning and decision making processes. · Key Responsibilities: · • Responsible for the Fixed Assets accountability of the company, including Balance Sheet Reconciliations, Assets Capitalization, Removals and Transfers and Cycle Coun ...
Senior Process Associate-Healthcare - Aguadilla Pueblo, Puerto Rico - IBPO USA
Descripción
Job DescriptionThis position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction.
Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to travel insurance products.
Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.Principal Duties and Responsibilities:
Answers incoming calls from queue in a professional and courteous mannerAssists internal and external customers via emailService internal and external customers via customer chat channelEnsure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient mannerTransfers callers to the appropriate departmentsEscalate calls to supervisor as warrantedEnter appropriate comments and notes within policy databaseProactively recommend and upsell appropriate products based upon customer needs or direction from supervisorTakes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websitesFoster a team environment by creating and maintaining a positive relationship with peers, customers and business partnersConsistently meet or exceed performance standards outlined in the Customer Service Department career pathMust be able to work Monday-Friday 8am-6pmBasic QualificationsHigh School Diploma or GED EquivalentMinimum of 1 year in Customer Service RolePreferred QualificationsExcellent verbal and written communicationAbility to interact with customers in a professional manner while having an upbeat and friendly demeanorExcellent computer skills including experience with Microsoft Office productsAbility to work independently at a quick pace and with a high degree of accuracyWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (
NYSE:
INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe.
The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 56, employees from nationalities, as of December, .The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.
Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.
The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.
The company's senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
