- High School Diploma and one (1) year of experience in Customer Service.
- Excellent interpersonal skills, service, and public management.
- Ability to work in a team and collaborate with others.
- Skills to handle multiple tasks simultaneously and work under pressure.
- Fast typing and computer system management.
- Ability to analyze information, evaluate cases, and make accurate decisions.
- Availability to work rotating schedules.
- Handles phone calls received from customers of the different companies of the Company Group.
- Generates calls to customers to inform about the status of pending situations.
- Channels cancellations or requested, in the relevant systems.
- Contracts for any of the companies that make up the Corporate Group.
- Prepares payment letters to clients, agencies, and banks.
- Receives and attends calls from clients to make electronic payments.
- Executes financing contracts as required by the client/agency.
- Receives and attends phone calls to guide the client about the claim process.
- Provides information, via telephone, about the status of claims through various computerized systems and documents the management in the systems, as appropriate.
- Checks contracts and records claims in the corresponding systems.
- Offers status of claims to clients and refers them to the Claims Department.
- Consults and channels complex cases to ensure their prompt resolution.
- Refers special requests to the Back Office Department.
- Participates in tasks and/or special projects as requested. Employer with Equal Employment Opportunity
-
Call Center Representative
hace 1 semana
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Call Center Representative
hace 3 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Call Center Representative
hace 6 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaTraining classes start soon - apply today · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy ben ...
-
Call Center Representative
hace 3 días
Medihelp Staffing & Hr Services, Inc Carolina, Puerto RicoRepresentante de Servicio al Paciente para Call Center de Institución dedicada a Equipo y Servicios Medicos en el Hogar. Turnos de: Lunes a Sábados 10:00am-7:00pm. Libres los Domingos y un día en semana. Salario Competitivo y Beneficios Marginales Favor solicitar en: *Experiencia ...
-
hr services representative
hace 1 semana
First BanCorp San Juan, Puerto RicoHR Services Representative · Our Company · At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the ...
-
Customer Service and Support Representative
hace 1 semana
Glowtouch technologies San Juan, Puerto RicoPosition: Customer Service and Support Representative - Onsite Location: San Juan, Puerto Rico · Job Id: 1090 # of Openings: 20 GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Juan, Puerto R ...
-
Call Center Supervisor
hace 5 días
Glowtouch technologies San Juan, Puerto RicoPosition: Call Center Supervisor Location: San Juan, Puerto Rico · Job Id: 1089 # of Openings: 1 GlowTouch is growing and we are looking for an extraordinary Call Center Supervisor to join our motivated and ambitious team. What Will You Do? As a Call Center Supervisor , you ...
-
Manager
hace 5 días
NFP San Juan, Puerto RicoIndividual assigned to this position is responsible for developing the Call Center's operation, in terms of Internal Processes, Procedures, Client Management and Staff Development. Serve as a partner with the Client Management Team in the outsourcing of their Benefits Program. Le ...
-
Insurance Telesales Agent
hace 4 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Telesales Agent
hace 2 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Bench Tech I
hace 1 semana
LNW Gaming Puerto Rico LLC San Juan, Puerto RicoGaming: · Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. · Position Summary · Performs in-house servici ...
-
Upbound Group San Juan, Puerto Rico De jornada completaJob Description · Rent A Center · ¿Listo para hacer su mejor trabajo? · ¿Está interesado en un ingreso mínimo $ por hora? · ¿Por qué debería aplicar en sólo un par de clicks? · Tiempo Personal Libre y Domingos Libres -- Estamos cerrados · Empleo a tiempo completo y horari ...
-
Representative, Sales I
hace 1 semana
Boston Scientific San Juan, Puerto RicoAdditional Location(s): N/A · Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance · At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling ...
-
Patient Transportation Representative
hace 5 días
Elevance Health San Juan, Puerto Rico De jornada completaJob Description · : MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communi ...
-
Face to Face Fundraising- Save the Children
hace 1 semana
DialogueDirect San Juan, Puerto Rico De jornada completa$85,000/year OTE (On Target Earning) · Join Our Team as a Campaign Manager. Are you passionate about driving impactful change and empowering communities? We are seeking a skilled and dedicated Campaign Manager to lead our fundraising efforts and make a difference in the lives of ...
-
customer service
hace 5 días
First BanCorp San Juan, Puerto RicoCUSTOMER SERVICE & SALES REPRESENTATIVE · FIRSTLINE CALL CENTER · FIRSTBANK PR · Our Company · At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer servi ...
-
Sales Representative 4
hace 1 semana
AbbVie San Juan, Puerto Rico De jornada completaJob Description · The Sales Representative 4 for the Neuroscience area will be responsible for executing brand strategy and tactics in the field, sales performance, effectively manage assigned territory and targeted accounts, building strong customer relationships, and customer n ...
-
Face to Face Fundraising- Save the Children
hace 5 días
Dialoguedirect San Juan, Puerto Rico De jornada completa$85,000/year OTE (On Target Earning) · Join Our Team as a Campaign Manager. Are you passionate about driving impactful change and empowering communities? We are seeking a skilled and dedicated Campaign Manager to lead our fundraising efforts and make a difference in the lives of ...
-
Substance Abuse Counselor
hace 1 semana
WestCare Caguas, Puerto RicoPosition Summary: · Responsible for ensuring that clients receive the individual range of medical care and other comprehensive services necessary to optimize each client's substance use, mental health, and health outcomes. · Essential Job Functions: · It is responsible for the ...
-
IT Manager
hace 3 días
Fiserv San Juan, Puerto RicoYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything ...
Contact Center Representative - San Juan, Puerto Rico - Firma de Reclutamiento en PR
Descripción
Receives phone calls from clients and/or claimants regarding the company's policies. Analyzes, resolves, and channels service requests and guidance related to the following business and personal services, Claims, among others. Participates in tasks and special assignments as requested.
Education and/or Experience:
Essential Responsibilities: