- Provide support operation to our platform users and internal employees
- Work with business users to define/analyze problems and align the most suitable technical, application, or configuration solution
- Create and maintain documentation related to daily operations and processes
- Understand the business implications of technical solutions and assist in defining and documenting the technology solutions to support any future business needs
- Work with internal IT teams to understand feature roadmaps and communicate those to the resources who will be assisting in the support operation of our customers
- Identify trends and areas of improvement to propose solutions as needed
- Perform additional duties as needed
- Current and active student (Junior or Senior year) and enrolled in a Bachelor or Master's degree in Computer Engineering, Computer Science, Software Engineering or related field.
- Computer proficient (the soft and the hardware), with plenty of Internet experience.
- You have a sharp customer service focus
- Excellent communication skills both written and oral English and Spanish.
- Knowledge or experience in Software Integration technologies (APIs, Webhooks, JSON, etc.)
- SQL Language
- Team Player
- Influencer & Action for Bias
- Coach and Mentor other team members
- Invent & simplify
- Must be able to access and navigate each department at the organization's facilities.
- Sedentary work that primarily involves sitting/standing.
Technical Solutions Support- COOP - San Juan, Puerto Rico - abarca health
Descripción
In a few words...
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning...
At Abarca, we are a company of learn-it-all's rather than know-it-all's and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging all to bring their best each day Interns/Coops work on real-world projects in collaboration with teams across Abarca Health, while having fun along the way. You'll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship & Coop programs are designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community. You will be part of our Information Technology Operations Solutions team where you will be immersed in the world of healthcare technology and its impact on millions of lives.
You will assist in the design, implementation, maintenance and process improvement of Information Technology systems and operations. As the Technical Solutions Support Intern/Coop you will answer and triage incoming requests, monitor the Information Technology systems, support research and development of new solutions. Additionally, you will provide support to the operations and technical staff as needed.
The fundamentals for the job...
What you're made of
The bold requirements...
Nice to have...
That something extra we ́d love to see...
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