Marine Claims Adjuster - San Juan, Puerto Rico - AIG

Descripción

Who we are:

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution net‐work.
Global Functions provide a wide range of services to the organization such as Finance, Internal Audit, Communications, Security and Human Resources.

Get to know the business:

Our Claims professionals support AIG policyholders through some of the most trying times in their lives. When our clients face losses large and small, we step up to help them ease the financial bur‐dens of catastrophic events like fi res and hurricanes, or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled lev‐els of expertise to offer our clients the highest levels of stewardship while mitigating unnecessary costs. AIG manages claims using a wealth of knowledge about risks, business practices, and legal and regulatory issues.

About the role:

What you need to know:

• This position will fulfill the role of Marine Adjuster in order to proactively assess and manage medium complexity Marine claims within authority limits from the first notification of loss to a timely, accurate and customer-focused resolution, performing the corresponding coverage and quantum analysis throughout the claims' lifecycles.
• Demonstrate financial control with timely and accurate reserving methodology, and effective claims management.
• Strict adherence to AIG Claims Handling Policy and Guidelines and best practice procedures, as well as applicable service level agreements and local regulations.
• Maintain close collaboration / communication with Brokers and Underwriting teams.
• Proactively identify and review suspicious / fraudulent claims on a consistent basis, in line with company's internal requirements.
• Foster excellent professional relationships with internal/external customers to excel in customer service.
• Deliver superior claims services and capabilities, ensure meaningful reporting on claims intelligence and analytics and sharing relevant insights. Will work closely with Regional and Local claims teams to drive greater alignment across the portfolio.
• Ensure Claims Department reported timely and in accordance with the business date‐lines. Effective prioritization and execution of tasks.
• Managing key claims handling inquiry; coverage determination, quantum analysis and legal liability assessment where appropriate within authority limits and providing a consistently strong standard of customer service including preparing timely coverage assessments and reservation /denial letters.
• Effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
• Any additional related task.

What we are looking for:

Bachelor's Degree.

• This position is suitable for candidates with experience in claims handling. Experience in marine claims preferred.
• Adjusters License Preferred.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Knowledge of insurance regulatory and/or procedural requirements in Puerto Rico.
• Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.)
• Analytical and problem-solving capabilities with a strong attention to detail
• Bilingual (English and Spanish). Excellent oral and written communication skills
• Demonstrated ability to collaborate with other units within/outside the department and companywide.
• Exceedingly customer service oriented.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area: