- Knowledge of process flow and eTom standard, scrum or agile methodologies, Salesforce functionalities knowledge.
- Make presentations to share information with business owners and executives, assurance the final solution will be adopted from the business.
- Will serve as bridge between the business and the IT to translate their necessities, will have good knowledge to manage the requirements, work the business analyst, architecture, PM and developers, needs to know the solution and support in training is needed.
- Guarantee the quality in each definition, changes, and improvement in the business.
- Getting business requirements and understanding the as-is and scope.
- Compare the as-is process with the scope and the improvement to build to be
- Consolidate the use cases from the business.
- Identify KPIs to measure the benefits after implementation in any project and adoption of the solution.
- Review and coordinate updated the current process.
- Propose best practice related to the process and methodology to go the business with correct solution.
- Align the documentation with eTom standard.
- Conducted process training sessions to the business and supporting in the first operation phase.
- Participated in the project as part of the team.
- SFDC and velocity knowledge
- Generate documentation related to the projects.
- Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty PR and LLA policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
- Other functions that may be assigned.
- Document processes, use cases, best practices and requirements in a way that can be understood by technical and business stakeholders.
- Ability to work with customers, and ability customer handle
- Design, build and maintain the process updated, small flow in SFDC
- Develop and provide training on new processes and changes on existing process from various business units.
- Analyze the requirements from the user and align with the scope in the project and add in the gap list a new one.
- Manage the basic functionalities in the SFDC when they can suggest alternatives solutions.
- Familiarity with development methodologies (Agile, Scrum, etc) and tools like Jira
- Drive and desire to learn and grow both technical and functional skill sets
- Strong analytic and problem-solving skills.
- Strong written and communication skills
- Bilingual (English/Spanish)
- Ability to work unsupervised with remote and local teams.
- Willingness to take-on a variety of tasks.
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Energy Efficiency Program Manager
hace 4 días
Resource Innovations San Juan, Puerto Rico De jornada completaResource Innovations is seeking a Program Manager in San Juan, PR to provide program management support for LUMA Energy's Energy Efficiency programs. As a Program Manager with Resource Innovations, you will lead the program launch of LUMA Energy business energy efficiency program ...
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Energy Efficiency Program Manager
hace 3 días
Resource Innovations San Juan, Puerto Rico De jornada completaResource Innovations is seeking a Program Manager in San Juan, PR to provide program management support for LUMA Energy's Energy Efficiency programs. As a Program Manager with Resource Innovations, you will lead the program launch of LUMA Energy business energy efficiency program ...
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Provisioning Systems Specialist
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El Comeback San Juan, Puerto Rico De jornada completa***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behal ...
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Sales Associate
hace 1 día
Transformco San Juan, Puerto Rico Regular, A tiempo parcialJob Description · Jobs in this category are responsible for: selling and servicing customers in one or more departments, including Home Appliances and Footwear; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; provi ...
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Associate, Customer Intelligence
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Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (Customer Services), is responsible for contributing to the Mortgage Unit success by effectively servicing telephone and walk-in customer's inquiries. Take full responsibility for all customer inquiries/concerns/complaints and rec ...
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Provisioning Systems Specialist
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Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat ́s the role? · As a Provisioning Specialist you will works with a team of skilled SMEs that own the design, development, configuration, testing, delivery, Tier-4 support for Provisioning platforms in LCPR. Platforms that will be supported by this team will include but are n ...
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UI/UX Developer
hace 9 horas
INGELLICOM San Juan, Puerto Rico ContractJob Description · This position is responsible for enhancing the customer satisfaction, by improving · the usability, accessibility, and attractiveness to assist in increasing the overall · solution adoption. Provide creative solutions to UI/UX design problems by · staying up to ...
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Install Journeyman
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California Closets - Puerto Rico San Juan, Puerto Rico De jornada completaCompensation & BenefitsFull-time, Monday through Friday Day Shift · Hourly pay with overtime and bonus opportunities · Paid vacation, holidays, and sick days · Career growth opportunities available · Job Description · Would you like to work for an elite brand company that is expe ...
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Insurance Account Executive
hace 1 semana
Firma de Reclutamiento en PR San Juan, Puerto RicoEducation and Experience:Bachelor's degree in Business Administration with a concentration in Administration or related field. · Five (5) years of experience in marketing and underwriting health and supplemental benefits insurance products. Equivalent combination of education and ...
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Service and Tire Center Driver
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Pep Boys San Juan, Puerto Rico De jornada completaJob Description · Overview · Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national net ...
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Senior Accountant
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Popular San Juan, Puerto RicoJob Type · Full Time Opportunity · Essential Duties and Responsibilities · • Provide support to accountants to complete their processes, including but not limited to provide training and coaching in the use of systems. Assist supervisors as reviewer of processes assigned to accou ...
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Upbound Group San Juan, Puerto Rico De jornada completaJob Description · Rent A Center · ¿Listo para hacer su mejor trabajo? · ¿Está interesado en un ingreso mínimo $ por hora? · ¿Por qué debería aplicar en sólo un par de clicks? · Tiempo Personal Libre y Domingos Libres -- Estamos cerrados · Empleo a tiempo completo y horari ...
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Technical Product Owner
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Software Engineer
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Technical Product Owner
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Inventory Analyst
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Baker
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Project Scheduler
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SOL Engineering Services San Juan, Puerto Rico De jornada completaSOL Engineering Services, LLC is an engineering and technical services provider, with over 20 years of engineering and consulting experience. Our viability comes, in part, from utilizing the diverse backgrounds of the firm's owners and the experiences of its team of approximatel ...
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ksp-rx/pharmacist (hr)
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Kroger San Juan, Puerto Rico De jornada completaPerform functions to dispense prescription medications to patients in keeping with providers prescription orders, provide expert counsel to patients regarding the safe use of prescription medications, and ensure that pharmacy prescription services are provided in compliance with ...
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Sr Mgr Clinical Education
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Fresenius Medical Care, North America San Juan, Puerto Rico Permanent position, De jornada completaPURPOSE AND SCOPE: · Directs the planning, implementation, and execution of clinical, quality, and customer service training programs to promote quality patient care and achievement of corporate goals, with adherence to policies and procedures using generational learning theorie ...
Product Delivery - San Juan, Puerto Rico - El Comeback
Descripción
***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***
Liberty Puerto Rico: The most complete communications, technology, and entertainment company offering a truly better way to live and connect with what matters most, wherever you are, doing it better than any other company.
What's the role?
As a Product Delivery you will work like single point of contact for customers, understanding requirements and business usage to provide the business with the product domain expertise needed to successfully run, use, and evolve each product, in line with Policies and Processes, while encouraging effective adoption, assurance end to end product and usage of the product through the delivery of quality guidance and communications, all related to initiatives into the LLA strategy and in the scope from IT B2B Delivery.
Responsibilities:
How can you add value?
Education and/or Experience:
Bachellor's degree
3-6 years of experience as Product Delivery or solution architect or SFDC developer or QA
Other Qualifications:
