- Provide triage and defect fixes to the QA teams during fit for purpose testing
- Support deployment teams during the transition of applications into production
- Validate application performance and sanity once implemented
- Identify and communicate known application errors and propose resolutions or escalate accordingly
- Track and Report transaction KPIs and error trends in production
- Execute Application Performance Monitoring using various tools
- Execute Server Performance Monitoring using various tools
- Proactively propose improvements to address common system errors being observed
- Proactively propose tuning activities to improve Server and Application Performance
- Implement (or support the implementation of) approved improvements
- Execute configuration changes that do not require core code development (sometimes during late maintenance windows)
- Document Software Configuration
- Document Environments (Logical and Physical)
- Works closely with vendors and contractors that provide implementation, maintenance, and support services for Provisioning platforms in LCPR
- Collaborates with IT Demand and OSS Designers on Newly requested solutions, (including, but not limited to, contributing to the scope and functionality of some change requirements to be implemented, providing technical and operational insights to developers)
- Collaborates with IT Delivery & QA teams on the release of solutions under scope (activities include, but are not limited to, test support and documentation)
- Collaborates with IT Operations by troubleshooting and resolving escalated OSS issues related to existing code or new releases (Tier 4 Support)
- Interacts with and actively supports Internal Customers to identify and resolve issues impacting operations
- Works within identified Project scope and Timeline giving attention to following all identified SOX control procedures
- Reviews all HLD documentation
- Contributes to IT roadmap and architecture definition
- Ideally educated to degree level or alternate appropriate industry experience
- Demonstrable experience (3-5 years) of working in a large telco, in a complex operational environment, and working with cross-functional and remote teams.
- Proven experience engaging effectively with executive and senior level management.
- Knowledge of/exposure to:
- Delivery of products and services to customers, managing deadlines and supporting decisions that are risk and value driven
- Functional knowledge of key OSS components (network inventory, activation, provisioning, service assurance, network management systems)
- Working on projects under Agile and Waterfall methodologies
- Functional Knowledge of BSS platforms (Sales Force knowledge preferred)
- Provisioning of Mobile Networks ( Ericsson, EDA, 3PP or others)
- Experience with provisioning platforms essential (Nokia Flow One and/or Intraway required)
- Development experience required (Java, C++, Python or Others)
- Database Knowledge and scripting required
- Experience and appreciation of working in a customer focused environment essential.
- Experience in working in both waterfall and agile projects
- Proven capability within the specified discipline [business requirements for IT solutions in telcos, mainly focused on OSS and/or Monitoring platforms] at a strong functional and technical level
- Ability to communicate effectively at all levels, translating complex technical language into high-level executive narrative
- Proven ability to establish and maintain effective internal and external working partnerships at all levels through a collaborative approach
- Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
- Timeliness in all actions with quality consciousness towards services received and provided
- Strong written and verbal communication skills (preferably in Spanish and English) and ability to form strong business relationships across multiple locations
-
Provisioning Systems Specialist
hace 4 días
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat ́s the role? · As a Provisioning Specialist you will works with a team of skilled SMEs that own the design, development, configuration, testing, delivery, Tier-4 support for Provisioning platforms in LCPR. Platforms that will be supported by this team will include but are n ...
-
Project Management System Specialist
hace 4 días
Turner & Townsend San Juan, Puerto Rico De jornada completaCompany Description · Founded in 1952 and formerly known as Heery International Inc., the firm operates throughout the United States as part of Turner & Townsend. It specializes in project and program management for public sector organizations, with industry-leading experts in c ...
-
Project Management System Specialist
hace 4 días
Heery San Juan, Puerto Rico De jornada completaJob Description · Turner & Townsend Heery are seeking a Project Management Information Systems Specialist (PMIS) responsible for the maintenance of the Kahua system being used by the PRDE project team. This specialist will be the project and office lead for understanding and mana ...
-
atom 34
hace 6 días
Fresenius Medical Care, North America Caguas, Puerto Rico Permanent position, De jornada completaPURPOSE AND SCOPE: · Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, cond ...
-
Automation Specialist III
hace 1 semana
HR Works San Juan, Puerto Rico De jornada completaLocation: Rocky Mountains, North Carolina · This is a contractor position for a six to nine-month project. Relocation expenses are available. · We are currently seeking a skilled Automation Specialist Level III with expertise in PlantPax for an exciting project within a pharmace ...
-
OCS Specialist
hace 6 días
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat ́s the role? · As an OCS Specialist, you will be responsible to performe as a highly skilled Online Charging System (OCS) Specialist to join our BSS team. In this role, you will focus on configuring, maintaining, and optimizing our Online Charging System, placing primary em ...
-
AECOM San Juan, Puerto Rico A tiempo parcialJob Description · Position Description: We are accepting resumes for various technical specialist positions to perform the tasks listed above in the Project Overview. Technical Specialists may include: Architect, Civil Engineer, Coastal Engineer, Electrical Engineer, Environmenta ...
-
Emerging Markets Specialist
hace 2 días
NCBA CLUSA San Juan, Puerto Rico De jornada completaJob Description · NCBA CLUSA is currently seeking a qualified candidate for the position of Emerging Markets Specialist for a USDA Forest Service project to be implemented in Puerto Rico. The project will seek to support the participation of underserved and small- acreage forest ...
-
Analyst, Information Technology
hace 4 días
Oriental San Juan, Puerto Rico De jornada completaThe Analyst, Information Technology (Cybersecurity Specialist) protects company hardware, software, networks, and digital assets from cybercriminals. The primary role is to understand Oriental's IT infrastructure in detail, monitor it, and evaluate contain threats that could pote ...
-
Cyber Incident Response Specialist
hace 4 días
El Comeback San Juan, Puerto Rico De jornada completa***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behal ...
-
ON-CALL Grants Management Financial Specialist
hace 4 días
ICF San Juan, Puerto Rico A tiempo parcialGrants Management Financial Specialist · . · ICF seeks experienced Financial Specialist to provide grants and financial management training and technical assistance (TTA) to grantees and communities within Puerto Rico territory. This opportunity will allow the specialist to su ...
-
Project Manager
hace 6 días
Lemartec San Juan, Puerto Rico De jornada completaOverview · The Lemartec Project Manager - WWTP is responsible for managing, leading, coordinating, and administering the project from the conceptual stages through planning, engineering, procurement, construction, start-up, performance testing, initial operations, and prime contr ...
-
Project Manager
hace 4 días
MasTec Inc San Juan, Puerto Rico De jornada completaOverview The Lemartec Project Manager - WWTP is responsible for managing, leading, coordinating, and administering the project from the conceptual stages through planning, engineering, procurement, construction, start-up, performance testing, initial operations, and prime contrac ...
-
Retail Merchandiser
hace 1 semana
Acosta San Juan, Puerto Rico A tiempo parcialRetail Merchandiser - Electronics - Part Time · Location PR - SAN JUAN · Merchandisers – Retail Projects – No weekends or evenings. · Actionlink is a premier retail marketing solutions company whose primary focus and mission is connecting people with the innovative technology ...
-
Cruise Ship Environmental Specialist
hace 3 días
Stericycle San Juan, Puerto RicoTitle: Cruise Ship Environmental Specialist · Requisition Id: 33679 Job Function: Field Services Operations Career Area: Drivers Work Location: San Juan, PR About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solu ...
-
Fuel Systems Maintenance and Repair Technician
hace 4 días
Tetra Tech San Juan, Puerto RicoTetra Tech, Inc. is seeking field personnel with a minimum of 5 years of experience with the mechanical fueling system maintenance and repair related to the sustainment, restoration and modernization of petroleum handling systems. Candidates will be considered to support primaril ...
-
Clinical Reviewer
hace 3 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Team Leader
hace 6 días
abarca health San Juan, Puerto RicoWhat you'll do · In a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · Abarca's Service Operations team takes the charge by hand ...
-
Tetra Tech San Juan, Puerto RicoTetra Tech, Inc. is seeking personnel with a minimum of 5 years of experience managing or performing liquid fuels maintenance, repair, or construction on various types of petroleum storage and handling systems. Candidates will be considered for positions requiring both home offic ...
-
Director Of Technology
hace 1 semana
Rob Levine Law San Juan, Puerto RicoWe are seeking an experienced and strategic Director of Technology to lead our company's technology initiatives and drive innovation across our organization. The Director of Technology will be responsible for overseeing the development and implementation of technology solutions t ...
Provisioning Systems Specialist - San Juan, Puerto Rico - El Comeback
Descripción
***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***
Liberty Puerto Rico: The most complete communications, technology, and entertainment company offering a truly better way to live and connect with what matters most, wherever you are, doing it better than any other company.
What's the role?
As a Provisioning Specialist you will works with a team of skilled SMEs that own the design, development, configuration, testing, delivery, Tier-4 support for Provisioning platforms in LCPR. Platforms that will be supported by this team will include but are not limited to Nokia Orchestration. This individual will work closely with their counterparts in the BSS and ESB Delivery teams to achieve the most complete solution. You will coordinate and collaborate with all IT teams and OSS counterparts to deliver integrated solutions that support LCPRs Strategic and Transformational Goals.
Responsibilities:
Supports the configuration, continued operations, and Tier 4 support for Orchestration and Provisioning platforms in LCPR, according to current industry best practices. Duties include, but are not limited to:
Qualifications:
Bachelor level, Information Technology and/or comparable technical engineering degree
Knowledge & Experience:
Skills & Abilities: