- Create and perform production operational tasks, MOP (Method of Procedure) execution and provide guidance on best practice to wider team regarding platform operation.
- Perform Business-As-Usual (BAU) type pricing configuration change on the OCS, test and verify changes and support the deployment of the updates into the production environment.
- Follow customer and vendor MOP precisely, taking accountability for documentation and audit compliance.
- Undertake BAU type application configuration changes (both functional and non-functional) and support the process of verification of such in a test, development, and pre-production environment.
- Familiarity with API tools such as SOAP UI, Postman
- Provide first-level support for customer issues via phone calls, e-mail, or ticketing system(s)
- Provide high quality customer service in a professional, service-oriented manner using skills in active listening and problem solving.
- Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA
- Create and manage accurate tickets based on customer requests and data
- Limited out of hours support work on scheduled activities and high severity production issues / incidents
- Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
- Other functions may be assigned.
- Bachelor's Degree in computer science or Business Administration or equivalent.
- 2 to 3 years' experience managing Billing application in the telecom industry with a strong understanding of core functionality and best practices.
- Knowledge of Matrixx/Aria monetization and billing platforms.
- Strong communication, documentation, organization, and training skills
- Skill to create documentation / knowledge articles.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
- A sense of urgency and ability.
- Ability to demonstrate close attention to detail.
- Familiarity with API tools such as SOAP UI, Postman
- Networking protocols (SS7, MAP, INAP, CAP, DIAMETER, 5G, Sy / Gx).
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Ability to assess the impact of new requirements on Billing applications and all upstream and downstream applications, systems, and processes.
- Bilingual (English/Spanish)
- Ability to work unsupervised with remote and local teams
- Willingness to take-on a variety of tasks.
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Matrixx - Aria SME ONE IT - San Juan, Puerto Rico - Liberty Latin America Communications, Inc.
Descripción
What's the role?
The Matrixx-Aria SME, will support Applications and Systems (Intelligent Networks, Online / Converged Charging, Billing, PCRF). Responsible for maintaining business systems, supporting users across the organization, and developing new system reporting and automation capabilities. Drives business transformation across the organization through the customer relationship platform.
How can you add value?
What do you need?
Education and/or Experience:
Other Qualifications:
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
