- Develop and oversee the annual operating budget for the department.
- Analyze department financial data and present monthly reports on performance and trends to the senior leadership team.
- Manage aftersales support, including technical processes, warranty management, training, campaigns, recalls, project development, innovation, and service optimization in alignment with OEM and company standards.
- Provide valuable support to the retail operation and dealer network through KPI reporting, best practices, process improvement, and training to enhance customer satisfaction and drive retention.
- Execute recalls and technical campaigns meeting OEM and regulatory requirements.
- Handle Warranty processes in compliance with OEM standards, analyzing trends and deviations from budget in monthly reports.
- Handle technical escalations, ensure accurate issue logging, and timely submission of technical reports to manufacturers.
- Create strategic parts pricing and promotional strategies to achieve business goals and enhance customer loyalty.
- Oversee strategic planning, sales, and order processes to ensure timely availability of parts, maximize turnover, and minimize obsolescence.
- Ensure department employees attend training programs to acquire necessary skills and certifications.
- Provide technical resources with proper documentation, bulletins, updates, and training on data and modifications.
- Bachelor's degree in Business Administration focusing on Sales/Marketing or Engineering.
- 2+ years of experience in Parts or Service Management.
- Strong communication skills in English and Spanish – verbal, written, and presentation.
- Ability to handle challenging clients and conversations effectively.
- Capability to perform well under pressure.
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after sales manager - San Juan, Puerto Rico - Inchcape
Descripción
As part of the Inchcape team, you will have a crucial role in our diverse global business. We are a team of over 14,500 colleagues spread across 40 countries, forming the global Inchcape team. We are always on the lookout for talented and enthusiastic individuals, with a proactive attitude, to join us and contribute to Inchcape's growth.
Mission of the Role:
Responsible for overseeing an efficient and profitable Aftersales operation, while delivering exceptional customer support across the dealer network. The main focus of this position includes achieving revenue targets, maintaining optimal parts inventory, and ensuring high customer satisfaction and retention by engaging with OEMs and regional dealers consistently.
Key Responsibilities:
Required Skills and Experience:
All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationality, or disability.
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