- Manages the delinquent accounts and offers payment alternatives by phone calls.
- Manages all Outbound, Inbound Collection, and Payment Authorization calls to provide the Bank with optimal delinquency ratios and loan loss levels by acting promptly to identify the risk associated with all the calls received; enabling prompt action to minimize loss and secure the Bank's positions.
- Provides customer service and support in adherence to existing policies and procedures.
- Determine which factors are affecting the debtor's responsibility to keep his or her account up to date; offering counsel about all the alternatives the institution offers to regularize his or her debt.
- Conducts timely orientation and effective collection follow-up/activity by telephone on past due accounts. Receive calls from all the branches for payment authorization of delinquent loans.
- Ensures correct coding of the loans as well as effective documentation in the system (Horizon/Infinity). Prepares maintenance documents to update the client's information on the system.
- Transcribes all the payment collections performed in the collection information system. Ensures that the Payment Processing is completed successfully to prevent errors involving losses for the institution and/or our customers.
- Completes the Production File with the adequate information and calls results and collaborates with any other tasks assigned to keep statistical data for activities conducted within the department.
- Completes Relationship Management ticket requests for accounts' maintenance.
- Acquires and maintains a sound knowledge of mortgage products and services, of operating procedures and systems relating to the effective operation of a Mortgage Servicing Unit and responds appropriately to customer requirements.
- Actively promotes and seeks client authorization for different payment alternatives, such as pay by phone, ACH direct debit, and Web Payment.
- Take full responsibility for all inquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion to the customer's satisfaction or by referring the customer to the appropriate source.
- Other duties may be assigned.
- Associate degree in Business Administration, Finance, Accounting, or any other related field from a qualified institution required.
- One (1) year of experience in collections, call center, customer service, or related position required. The banking industry and/or mortgage experience are preferred.
- Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
- Fluency in English and Spanish required, both written and verbal.
- Working knowledge of lending regulations and guidelines is preferred.
- Excellent presentation, communication, and writing skills.
- Ability to manage complex & difficult conversations in a service-oriented manner is required.
- Negotiation skills are highly desirable.
- Proficiency in computer software and applications required, including MS Office.
- Capable of exerting analysis, problem resolutions, detail-oriented, and executing various tasks simultaneously, while maintaining quality standards.
- Availability to work in various shifts and days required. Flexibility to work overtime and/or irregular schedules that may include weekends is highly desirable.
-
Analyst, Customer Intelligence
hace 4 días
Oriental San Juan, Puerto Rico De jornada completaThe Analyst, Customer Intelligence & Operations (Reporting & Monitoring) is responsible for providing adequate support to the Credit Servicing & Customer Service areas in topics related to the monitoring and oversight of monthly claims and statements issued for different products ...
-
Associate, Customer Intelligence
hace 2 días
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (ATM Technical Support) ensures optimal and confident customer experience when using an automated teller machine (ATMs), intelligent teller machine (ITM), payment stations or any self-service device through continued monitoring of ...
-
Associate, Customer Intelligence
hace 1 semana
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (Customer Services), is responsible for contributing to the Mortgage Unit success by effectively servicing telephone and walk-in customer's inquiries. Take full responsibility for all customer inquiries/concerns/complaints and rec ...
-
Analyst, Customer Intelligence
hace 1 semana
Oriental San Juan, Puerto Rico De jornada completaThe Analyst, Customer Intelligence & Operations (Jr. Business Architect) reports to the Operational Excellence team and plays a key role in the execution of automatization projects & initiatives through the design and construction of Pegasystems driven applications. The Analyst w ...
-
Manager of Finance
hace 3 días
Carrier Enterprise Guaynabo, Puerto Rico De jornada completaJob Description · Purpose/objective of the position · Responsible for enforcement of company policies, prepare sales commissions, look for cost reduction opportunities, and finance support to the month-end activities. Oversees company audits, compliance, and financial policies ...
-
Customer Service and Support Representative
hace 2 días
Glowtouch technologies Guaynabo, Puerto RicoPosition: Customer Service and Support Representative - Onsite Location: Guaynabo, PR · Job Id: 1090 # of Openings: 20 GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in Guaynabo, Puerto Rico. What ...
-
data analyst
hace 4 días
First BanCorp San Juan, Puerto RicoDATA ANALYST · Our Company · At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands a ...
-
Cyber Security Engineer
hace 5 días
Maxana Caguas, Puerto Rico De jornada completaAbout Us · Maxana was founded in 2019 and our mission is to enhance and improve the world of · work, enable the art of the possible, and make positive change to transform the planet and · people's lives. · Maxana helps transform companies and customer lives through cutting edge e ...
-
Financial Analyst
hace 1 semana
abarca health San Juan, Puerto RicoIn a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · The Financial Planning & Analysis team safeguards the financial health of Ab ...
-
Data Modeler
hace 6 días
abarca health San Juan, Puerto RicoIn a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · Safeguarding the financial health of our clients and Abarca is of the upmost ...
-
Advisor, Retail Channels
hace 5 días
Oriental San Juan, Puerto Rico De jornada completaThe Advisor, Retail Channels (Reporting/Analytics) interpret, analyze, and recommend data results using statistical and/or data analysis techniques and provide ongoing reporting. Develop and implement data collection process and other strategies that optimize statistical efficien ...
-
Matrixx - Aria SME ONE IT
hace 1 semana
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat's the role? · The Matrixx-Aria SME, will support Applications and Systems (Intelligent Networks, Online / Converged Charging, Billing, PCRF). Responsible for maintaining business systems, supporting users across the organization, and developing new system reporting and auto ...
-
Analyst
hace 4 días
El Comeback San Juan, Puerto Rico De jornada completa***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behal ...
-
Manager, Marketing
hace 4 días
Oriental San Juan, Puerto Rico De jornada completaThe Manager, Marketing (Product Manager) will be responsible for developing and executing marketing strategies to drive the growth and profitability of our retail banking products. This role will require a deep understanding of consumer behavior, market trends, and competitive la ...
-
K9 Junior Handler
hace 1 semana
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · The Jr. Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Jr. Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. · RESPONSIBI ...
-
Sales Representative 4
hace 1 semana
AbbVie San Juan, Puerto Rico De jornada completaJob Description · The Sales Representative 4 for the Neuroscience area will be responsible for executing brand strategy and tactics in the field, sales performance, effectively manage assigned territory and targeted accounts, building strong customer relationships, and customer n ...
-
K9 Handler
hace 1 día
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · The Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. · RESPONSIBILITIES · ...
-
Data Analyst Business Intelligence
hace 12 horas
AIG San Juan, Puerto Rico De jornada completaData Analyst of Business Intelligence · At AIG, we are reimagining the way we help customers to manage risk. Join us as a Data Analyst of Business Intelligence in the Claims Department to play your part in that transformation. It's an opportunity to grow your skills and experienc ...
-
SQL Reporting Specialist
hace 4 días
abarca health San Juan, Puerto RicoWhat you'll do · In a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · From managing day-to-day pharmacy network operations, dev ...
-
Armed Security Officer
hace 1 día
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · Staff armed security posts and provided security for the personnel and property of, and visitors to assigned US Government Property · RESPONSIBILITIES · Protect personnel and property in a professional manner · Meet and deal tactfully and politely with gene ...
Associate, Customer Intelligence - Bayamón, Puerto Rico - Oriental
Descripción
The Associate, Customer Intelligence & Operations (Collections Contact Center) is responsible for executing the strategies implemented for the maximization of collection recoveries on mortgage accounts while minimizing collection costs and loan losses. Also, provides guidance, accurate information about loss prevention alternatives following bank regulations and achieves payment collections through the telephone. Position works on-site & is based in Bayamon, PRMAJOR DUTIES / RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
Oriental is an EEO Employer / Affirmative Action for Females / Disabled / Veterans