- Collaborate with multiple business units to define requirements, design, test & develop automated solutions.
- Analyze and provide feedback on user requirements to recommend systematic solutions than ensure streamlined processes.
- Understands the business and operational processes, data shared across the systems and how to correlate data for accurate decision making.
- Analyze and plan changes through a continuous improvement lens to accelerate software deployment and development processes, within an Agile framework.
- Prepare and maintain proper technical documentation regarding the stage and requirements of the project, as well as, guides that ensure proper usage.
- Ensure deliverables are up to quality standards at the end of each sprint and before implementation.
- Work with product owners to handle backlogs and new requests.
- Other duties may be assigned.
- Bachelor's degree in computer science, computer engineering, industrial engineering, information systems, or similar field required.
- 1+ year(s) of relevant business architecture, software development, optimization and/or automation required. Co-op or internship experience qualifies.
- Proficiency in Pega platform preferred. Will be required to certificate as a Pega Certified Business Architect within the first year.
- Experience in managing design, development, and prioritization of business needs.
- Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.
- Demonstrated skill in using and programming languages, coding standards and being an active participant in code reviews. Preferably user interface, webservice technology and/or API level test automation expertise.
- Experienced in implementing testing and QA frameworks and applications using Agile methodologies. Preferably experience planning and deploying both business and IT initiatives.
- Strong troubleshooting and root cause analysis abilities.
- Exceptional communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication).
-
Associate, Customer Intelligence
hace 1 día
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (ATM Technical Support) ensures optimal and confident customer experience when using an automated teller machine (ATMs), intelligent teller machine (ITM), payment stations or any self-service device through continued monitoring of ...
-
Analyst, Customer Intelligence
hace 3 días
Oriental San Juan, Puerto Rico De jornada completaThe Analyst, Customer Intelligence & Operations (Reporting & Monitoring) is responsible for providing adequate support to the Credit Servicing & Customer Service areas in topics related to the monitoring and oversight of monthly claims and statements issued for different products ...
-
Associate, Customer Intelligence
hace 6 días
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (Customer Services), is responsible for contributing to the Mortgage Unit success by effectively servicing telephone and walk-in customer's inquiries. Take full responsibility for all customer inquiries/concerns/complaints and rec ...
-
Associate, Customer Intelligence
hace 6 días
Oriental Bayamón, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (Collections Contact Center) is responsible for executing the strategies implemented for the maximization of collection recoveries on mortgage accounts while minimizing collection costs and loan losses. Also, provides guidance, ac ...
-
data analyst
hace 3 días
First BanCorp San Juan, Puerto RicoDATA ANALYST · Our Company · At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands a ...
-
Cyber Security Engineer
hace 4 días
Maxana Caguas, Puerto Rico De jornada completaAbout Us · Maxana was founded in 2019 and our mission is to enhance and improve the world of · work, enable the art of the possible, and make positive change to transform the planet and · people's lives. · Maxana helps transform companies and customer lives through cutting edge e ...
-
Financial Analyst
hace 1 semana
abarca health San Juan, Puerto RicoIn a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · The Financial Planning & Analysis team safeguards the financial health of Ab ...
-
Data Modeler
hace 5 días
abarca health San Juan, Puerto RicoIn a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · Safeguarding the financial health of our clients and Abarca is of the upmost ...
-
Advisor, Retail Channels
hace 4 días
Oriental San Juan, Puerto Rico De jornada completaThe Advisor, Retail Channels (Reporting/Analytics) interpret, analyze, and recommend data results using statistical and/or data analysis techniques and provide ongoing reporting. Develop and implement data collection process and other strategies that optimize statistical efficien ...
-
Matrixx - Aria SME ONE IT
hace 6 días
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat's the role? · The Matrixx-Aria SME, will support Applications and Systems (Intelligent Networks, Online / Converged Charging, Billing, PCRF). Responsible for maintaining business systems, supporting users across the organization, and developing new system reporting and auto ...
-
Analyst
hace 3 días
El Comeback San Juan, Puerto Rico De jornada completa***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behal ...
-
Manager, Marketing
hace 3 días
Oriental San Juan, Puerto Rico De jornada completaThe Manager, Marketing (Product Manager) will be responsible for developing and executing marketing strategies to drive the growth and profitability of our retail banking products. This role will require a deep understanding of consumer behavior, market trends, and competitive la ...
-
K9 Junior Handler
hace 1 semana
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · The Jr. Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Jr. Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. · RESPONSIBI ...
-
Sales Representative 4
hace 1 semana
AbbVie San Juan, Puerto Rico De jornada completaJob Description · The Sales Representative 4 for the Neuroscience area will be responsible for executing brand strategy and tactics in the field, sales performance, effectively manage assigned territory and targeted accounts, building strong customer relationships, and customer n ...
-
K9 Handler
hace 8 horas
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · The Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. · RESPONSIBILITIES · ...
-
SQL Reporting Specialist
hace 3 días
abarca health San Juan, Puerto RicoWhat you'll do · In a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · From managing day-to-day pharmacy network operations, dev ...
-
Armed Security Officer
hace 4 horas
Constellis San Juan, Puerto Rico A tiempo parcial. · POSITION SUMMARY · Staff armed security posts and provided security for the personnel and property of, and visitors to assigned US Government Property · RESPONSIBILITIES · Protect personnel and property in a professional manner · Meet and deal tactfully and politely with gene ...
-
Reporting Analyst
hace 3 días
UnitedHealth Group San Juan, Puerto Rico De jornada completaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Customer Service and Support Representative
hace 6 días
Glowtouch technologies San Juan, Puerto RicoPosition: Customer Service and Support Representative - Onsite Location: San Juan, Puerto Rico · Job Id: 1090 # of Openings: 20 GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Juan, Puerto R ...
-
Call Center Supervisor
hace 3 días
Glowtouch technologies San Juan, Puerto RicoPosition: Call Center Supervisor Location: San Juan, Puerto Rico · Job Id: 1089 # of Openings: 1 GlowTouch is growing and we are looking for an extraordinary Call Center Supervisor to join our motivated and ambitious team. What Will You Do? As a Call Center Supervisor , you ...
Analyst, Customer Intelligence - San Juan, Puerto Rico - Oriental
Descripción
The Analyst, Customer Intelligence & Operations (Jr. Business Architect) reports to the Operational Excellence team and plays a key role in the execution of automatization projects & initiatives through the design and construction of Pegasystems driven applications. The Analyst will develop the fundamental and essential skills needed for analyzing, designing, creating business requirements and specifications in the PEGA application in addition to the development of low code and workflows processes. This role is expected to collaborate with other business units including department heads, stakeholders, and IT teams to drive and enforce best practices whilst optimizing automated processes. This position is hybrid and is based in our Oriental Center facility in San Juan, PR.MAJOR DUTIES & RESPONSIBILITIES:
EDUCATION & EXPERIENCE:
Usuarios de profesión Analyst, Customer Intelligence en San Juan
-
JOVANNY PONCIANO
Developer software .NET