- Greet visitors, register their information, and determine the purpose of their visit to guide them on the process and documents needed.
- Assist clients in completing their documents and forms.
- Answer and direct calls, including those for adjusters not directly in your area.
- Notify and follow up with personnel responsible for attending to waiting clients.
- Document actions taken in claims processing in the system.
- Receive, digitize, and distribute correspondence in the office.
- Code claims, coordinate appointments and changes via the system.
- Request inspections in the system.
- Generate and manage signatures for claims checks as needed.
- Deliver checks and mail payment checks for claims.
- Perform other administrative duties as required, such as filing and photocopying documents.
- Support other business areas in service provision as needed.
- Participate in special tasks and/or projects as requested. Education and Experience:
- Associate degree in Business Administration and one (1) year of experience in customer service or a related field, or an equivalent combination of education and experience.
- Fluency in Spanish and the ability to communicate effectively in English, both orally and in writing. Skills Abilities:
- Excellent interpersonal skills, with a strong focus on customer service and public management.
- Proficient in computer systems and keyboard management.
- Ability to work collaboratively in a team and manage multiple tasks simultaneously.
- Capable of working under pressure.
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Service Representative - Ponce, Puerto Rico - Firma de Reclutamiento en PR
Descripción
We are seeking a motivated and customer-oriented Service Representative. This position requires a proactive approach to assisting clients in person and via phone. If you thrive in a fast-paced environment and are committed to providing exceptional service, we encourage you to apply todayKey Duties and Responsibilities:
Employer With Equal Employment Opportunity
