- Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
- Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.
- Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
- Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
- Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.
- Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
- Performs end of day balancing according to procedures.
- Adheres to security, audit, and compliance requirements.
- May act as a mentor/trainer to new Virtual Tellers.
- Communicates customer comments, issues and requests to the appropriate branch/department.
- Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
- Promotes benefits of the technology and ensures a positive experience.
- Other duties maybe assigned.
- Associate or bachelor's degree in business administration or related field required.
- One (1) year of customer service, call center or sales experience required.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
- Requires good telephone etiquette, listening and communication skills.
- Understanding of banking or financial products and services preferred.
- Detail oriented and able to manage multiple priorities required.
- Computer proficiency required. Knowledge of MS Office and other business applications preferred.
- Bilingual, English and Spanish required.
- Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.
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Retail Channel - Bayamón, Puerto Rico - Oriental
Descripción
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR MAJOR DUTIES & RESPONSIBILITIES:EDUCATION AND EXPERIENCE:
