- Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
- Educate customers on digital channel solutions and self-service applications available for their accounts.
- Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
- Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
- Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
- Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
- Documents calls and service inquiries in existing bank systems and applications.
- Escalates and refers customer matters to next-level management or appropriate operational areas.
- Consistently provides the customer with a high level of quality service.
- Provides support and services to internal customers and colleagues as required.
- Performs other duties as assigned.
- Associate or Bachelor's degree in Business Administration or related field required.
- One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
- Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
- Requires good telephone etiquette, listening, and communication skills.
- Understanding of banking or financial products and services preferred.
- Detail oriented and able to manage multiple priorities required.
- Computer proficiency is required. Knowledge of MS Office and other business applications preferred.
- Bilingual (English and Spanish required).
- Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.
-
Associate, Remote Network
hace 6 días
Oriental San Juan, Puerto Rico De jornada completaDescription · MAJOR DUTIES & RESPONSIBILITIES: · Promote and/or sell OFG banking/financial services and products, campaigns, special projects and Marketing events by phone or digital media to current clients as well as cold calling to potential customers. · Ensure quality in al ...
-
Associate, Remote Network
hace 4 días
Oriental Bayamón, Puerto Rico De jornada completaThe Associate, Remote Network (Chat) direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in San Juan, PR MAJOR DUTIES & RESPONSIBILITIES: · Deliver proact ...
-
Chapter Launch Coach – San Juan, Puerto Rico
hace 1 semana
BNI San Juan, Puerto Rico A tiempo parcialJob Summary · Job Description · About BNI · Established in 1985, BNI is the world's largest business referral network. With over 300,000 small-to medium-size business members in nearly 11,000 chapters across 76+ countries, we are a global company with local footprints. Our pro ...
-
Wealth Management Associate
hace 6 días
Equitable San Juan, Puerto RicoDescription · Equitable Advisors is a respected wealth management firm with a proven track record in the industry. We are driven by our mission to help our clients secure their financial well-being providing them confidence to pursue long and fulfilling lives. We have a passion ...
-
Sales Manager
hace 5 días
Top Notch Remote Solutions San Juan, Puerto RicoWe are seeking a driven Sales Manager to join our teams at Brain Trust Legal Group, Records on Time, and Top Notch Remote Solutions. This role requires enhancing client acquisition strategies and managing sales processes to boost company growth. The Sales Manager will be responsi ...
-
Associate, Customer Intelligence
hace 4 días
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Customer Intelligence & Operations (ATM Technical Support) ensures optimal and confident customer experience when using an automated teller machine (ATMs), intelligent teller machine (ITM), payment stations or any self-service device through continued monitoring of ...
-
Matrixx - Aria SME ONE IT
hace 1 semana
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat's the role? · The Matrixx-Aria SME, will support Applications and Systems (Intelligent Networks, Online / Converged Charging, Billing, PCRF). Responsible for maintaining business systems, supporting users across the organization, and developing new system reporting and auto ...
-
Lead Telecommunications Engineer
hace 6 días
Sargent & Lundy San Juan, Puerto Rico De jornada completa - RegularDescription · As a Lead Telecommunications Engineer in our Electric Grid Infrastructure Services business unit, you will: · Engage in fast-paced utility client projects to plan, engineer & design communications solutions to address operational requirements & emerging trends inc ...
-
Provisioning Systems Specialist
hace 6 días
El Comeback San Juan, Puerto Rico De jornada completa***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behal ...
-
Provisioning Systems Specialist
hace 6 días
Liberty Latin America Communications, Inc. San Juan, Puerto Rico De jornada completaWhat ́s the role? · As a Provisioning Specialist you will works with a team of skilled SMEs that own the design, development, configuration, testing, delivery, Tier-4 support for Provisioning platforms in LCPR. Platforms that will be supported by this team will include but are n ...
-
Advisor, Retail Channel
hace 6 días
Oriental San Juan, Puerto Rico De jornada completaThe Advisor, Remote Network serves high-end customers with a sharp and professional business approach to build a lasting relationship to manage their wealth. Increases revenues and portfolio by building goodwill and customer loyalty. Making the high-end customer feel pampered and ...
-
Associate, Retail Channels
hace 6 días
Oriental San Juan, Puerto Rico De jornada completaThe Associate, Remote Network will be responsible for promoting and/or selling OFG banking/financial services and products received or made by telephone or digital media for current clients or prospects and creating records with accurate data entry. Positions works on site in San ...
-
Executive and Personal Assistant
hace 5 días
HR Works San Juan, Puerto Rico De jornada completaThis is hybrid opportunity · Our client is a technology company that applies state-of-the-art machine learning techniques to real-world problems in finance. For more than a decade, they have led the industry and worked at the frontier of applying machine learning to investment ma ...
-
Distribution Engineer
hace 1 semana
Sargent & Lundy San Juan, Puerto Rico De jornada completa - RegularDescription · This position allows for a hybrid work schedule with a mix of work spent in office and working remote from home. · This position will offer you the opportunity to work in a project team environment and lead other engineers and designers using your knowledge of en ...
-
IT Manager
hace 4 días
Fiserv San Juan, Puerto RicoYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything ...
-
Senior Consultant, Transportation
hace 5 días
Steer San Juan, Puerto Rico De jornada completaAbout Steer · We are Steer and we help people, places and economies thrive. Steer is a global employee-owned business consultancy specializing in transport, cities and infrastructure, with over 530 staff in 24 offices around the world. · We have an enduring commitment to generate ...
-
Retail Channel
hace 1 semana
Oriental Bayamón, Puerto Rico De jornada completaThe Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR MAJOR DUTIES & RESPONSIBILITIES: Serves c ...
-
Retail IT Coordinator
hace 1 semana
Puma Energy Bayamón, Puerto Rico De jornada completaMain Purpose: · Function: · In line with the IT strategy and in order to improve the support experience of PUMA's digital programs in the country and region for PUMA clients/users, the role of the IT Coordinator will be in charge of providing the staff of the stations with PUMA ...
-
Customer Service Representative
hace 6 días
Oriental Bayamón, Puerto Rico De jornada completaAre you passionate about customer service? Join our Team, we have several Associate, Remote Network opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Orienta ...
-
Black & Veatch Guaynabo, Puerto Rico De jornada completaTogether, we own our company, our future, and our shared success. · As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to s ...
Associate, Remote Network - San Juan, Puerto Rico - Oriental
Descripción
The Associate, Remote Network, provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.MAJOR DUTIES & RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
Oriental is an EEO Employer / Affirmative Action for Females / Disabled / Veterans
