- SAN JUAN, PUERTO RICO
- Diploma de escuela secundaria o GED.
- Debe hablar español con fluidez y la comunicación básica en inglés.
- Habilidad para utilizar el teclado de computadora (letras y números) y el mouse de computadora.
- Orientado a los detalles, especialmente al leer, escribir y contar números y monedas.
- Fuertes habilidades de comunicación verbal y escrita para una interacción constante con los clientes en persona o por teléfono.
- Pasión por brindar un excelente servicio al cliente.
- Capacidad para analizar las necesidades del cliente, asesorar sobre tarifas y hacer recomendaciones.
- Capacidad de recopilar información clave para encontrar soluciones para nuestros clientes.
- Mantiene la confidencialidad de la información del cliente.
- Capacidad para gestionar grandes cantidades de transacciones en efectivo.
- Trabajador de equipo, colaborador y orientado al servicio.
- Mantiene un ambiente de trabajo limpio y organizado.
- Mantiene y aplica conocimientos procesales actualizados para el cumplimiento de las normas de las directrices.
- Otras tareas que le asigne la dirección.
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Bilingual Sales Associate/Asociado de Venta Bilingue/Spanish/Puerto Rico, San Juan - Barri Financial Group
Descripción
HIRING BILINGUAL SALES ASSOCIATE IN:
COMPANY INFORMATION & OUR PURPOSE:
DolFinTech comes from the Merger of three great companies in the industry, Quisqueyana Money Transfer, Barri Financial Group and DolEx Financial Services. We operate in most of the USA. One of our primary objectives is to become the preferred option for our clients to carry out all their financial services. We want to make life easier for customers in this country and serve them with the warmth that characterizes the Hispanic culture. We want our clients to find in us the place where they can carry out all their transactions conveniently, in Spanish or English. We respect all individuals regardless of ethnicity, nationality, age, gender, educational level, etc.
Our purpose is to provide superior quality non-banking financial services to the population in the United States. As a result, our customers have rewarded us with their loyalty, enabling our employees, shareholders, and the communities where we live and work to move forward. We have an extensive product line to include Check Cashing, Money Transfers, Bill Payments, Currency Exchange, Phone Cards, Pre-Paid Visa Debit Cards, International Mobile Recharge, Lottery Tickets, Loans, and Money Orders as well as exploring several other venues. Our stores or locations may offer some or all of these services, depending on the needs of each location.
Our Values: Excellence, Integrity, & Growth.
SALES ASSOCIATES:
SUMMARY: The Sales Associate will serve as a key representative of the organization to our external clients. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. This person will proactively enhance the company acceptance and branding in the market while applying best practices and processes during the transactions and services provided.
I. KEY REQUIREMENTS:
Minimum experience and requirements:
· High School Diploma or GED.
· Must speak Spanish fluently and at least basic English communication.
· Ability using computer's keyboard (letters and numbers) and computer mouse.
· Detail oriented especially when reading, writing, and counting numbers and currency.
II. KEY COMPETENCIES:
You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:
· Sets consistent example of integrity, honesty, and transparency.
· Strong verbal & written communication skills for constant interaction with customers in person or by phone.
· Passion to provide outstanding customer service.
· Ability to analyze customer needs, advises about rates, & make recommendations.
· Ability to gather key information to find solutions for our customers.
· Maintains confidentiality of customer information.
· Ability to manage large amounts of cash transactions.
· Team player, collaborator, and service oriented.
· Shows accountability and care to avoid errors and to manage the company and customers assets always.
· Maintains a clean and organized work environment.
· Maintains and applies current procedural knowledge for compliance guideline standards.
· Other tasks as assigned by management.
Several Schedules available between 8am and 8:30 pm from Monday to Sunday
INFORMACIÓN DE LA EMPRESA Y NUESTRO PROPÓSITO:
DolFinTech surge de la Fusión de tres grandes empresas, Quisqueyana Money Transfer, Barri Financial Group y DolEx Financial Services. Operamos en la mayor parte de los EE. UU. Con cientos de ubicaciones, y creciendo día a día, la empresa y sus empleados siempre están buscando oportunidades para hacer la vida más fácil a los clientes en este país y atenderlos con la calidez que caracteriza a la cultura hispana. Uno de nuestros principales objetivos es convertirnos en la opción preferida de nuestros clientes para realizar todos sus servicios financieros. Queremos que nuestros clientes encuentren en nosotros el lugar donde realizar todas sus transacciones cómodamente, en español o inglés, junto con el excelente nivel de servicio que nos caracteriza.
Nuestro propósito es brindar servicios financieros no bancarios de calidad superior a la población hispana en los Estados Unidos. Como resultado, nuestros clientes nos han recompensado con su lealtad, permitiendo que nuestros empleados, accionistas y las comunidades donde vivimos podamos seguir avanzando. Contamos con una extensa línea de productos que incluye cambio de cheques, transferencias de dinero, pagos de facturas, cambio de divisas, tarjetas telefónicas, tarjetas de débito Visa prepagas, recarga móvil internacional, billetes de lotería y giros postales, además de explorar varios otros productos.
Asociado de Venta
RESUMEN:
El Asociado de Ventas actuará como un representante clave de la organización ante nuestros clientes externos. Este rol se centrará en brindar un excelente servicio a través de interacciones diarias con los clientes y al mismo tiempo crear valor para la organización y para nuestros clientes. Esta persona mejorará proactivamente la aceptación y la marca de la empresa en el mercado mientras aplica las mejores prácticas y procesos durante las transacciones y servicios prestados.
REQUISITOS MINIMOS:
Diferentes horario de 8:30 am - 8:30pm de Lunes a Domingo
